Learning & Lifestyle 2024 Term Dates. View now!

Compliments, Suggestions, Complaints

At Wallara we value feedback about our services and receive feedback as an opportunity to continuously improve.

Feedback may include:



One of our values is celebrating awesomeness, sharing comments about things that you think we are doing well or about a Wallara staff member that has assisted you is a great way to celebrate. Your compliments help us know what you enjoy, let us know to continue to do what we are doing well and also for us to share with our staff.


If you have an idea about how we can improve a service, a new way of doing something or a new program to explore, we want to hear them. Your ideas help us be better at what we do.


We want to know when you are happy but we also want to know when you aren’t. If your experience with Wallara has left you unhappy please share this with us. A complaint can be made about a service, a person or something you have experienced and can be made by a client, parent, family member, friend, advocate or support people.
Please refer to our Complaints Policy here (downloadable pdf).

How to provide feedback?

Speak to any member of our team,
site support lead or manager

In person:

Call Wallara Head Office:
03 9792 2985

Call our Quality Improvement Coordinator
on 0408 617 101

Call our Senior Quality Manager
on 0458 600 558
Make an anonymous call
8769 4321

By email:

Send us an email outlining your
complaint to [email protected]

By mail:

Send a written complaint to
PO Box 363, Dandenong 3175 or
160 Bridge Rd, Keysborough 3173

Online form

At Wallara Australia we welcome your feedback about our services, whether that is a complaint, compliment or a suggestion. We value feedback as a gift and take all complaints seriously, feedback helps us improve our services

Wallara takes all complaints seriously. Your complaint will be treated as strictly private and confidential. Once you make a complaint, we will be in touch to let you know when you can expect a response from us. In most cases we will arrange a meeting to hear your story. We welcome the involvement of advocates and people assisting you. Wallara will not treat you differently simply because you make a complaint. Once we have finished looking into the matter, we will come back to you with a response.