The Right to Feel Safe, Respected and Heard
Wallara is committed to creating safe, respectful and inclusive environments where people of all abilities can thrive. If something doesn’t feel right, you have the right to speak up and to be listened to.
You will always be supported to feel safe, confident and respected.
Your Rights as a Client
You have the right to:
- Be treated with dignity and respect
- Make choices about your support and services
- Feel safe and protected from harm
- Say no to anything you’re uncomfortable with
- Share feedback without fear
- Ask questions and receive clear, honest answers
Safeguarding Practices
Strong safeguarding helps keep everyone safe
Keeping people safe is a core part of the Wallara way. We rely on natural supports, caring and well-trained staff and clear reliable systems to make sure every person feels safe, respected and supported in our services. Safeguarding is built into everything we do. This includes:
- Training all staff in rights-based practice and client protection
- Supporting you to understand your rights
- Using restrictive practices only when necessary, and only under strict guidelines
- Encouraging families, advocates and supporters to speak up when needed
- Wallara has a well-established Human Rights and Safeguarding Framework and meets all
- National Disability Insurance Scheme (NDIS) and Victorian safeguarding standards and requirements.
Privacy and Support
Your voice matters. When you speak up, Wallara promises to:
- Respect your privacy / you can remain anonymous
- All conversations will remain confidential
- Support you to have someone with you if you want
- Explain what will happen next
- Act fairly and respond as quickly as possible
- Use feedback to improve services and supports
- You can request Easy Read or translated support
Need Help or Have Questions?
We welcome all feedback and take seriously to help us improve – whether it’s a compliment, a suggestion, a concern or a complaint. Your feedback helps us make our services better and safer.
