Meet the Team Who'll Help You Get Started
Whether you’re leaving school, looking for support for the first time, changing providers or exploring something new, the Client Experience Team will take the time to get to know you and what matters to you.
They’ll help you explore your options, answer your questions and make getting started easier.
Pamela Hettiarachchi
Client Intake Coordinator
Pamela will take the time to get to know you, what you’re interested in and what you’re looking for. She’ll help you explore different opportunities, understand what’s involved and get everything ready to start.
“I enjoy my role because I get to meet with clients and families, learn about their goals, and show them all that Wallara has to offer. I will guide you through the available opportunities, explain what’s involved and help you prepare everything needed to get started.”
Rhonda Duncan
Intake Administration
Rhonda is often one of the first people you’ll speak to. She’ll listen to what you’re looking for, answer your questions and help organise your next steps.
“I enjoy my role because it allows me to provide opportunities for clients to explore their goals and begin their journey with Wallara. Being the first point of contact, I love helping people see what’s possible and supporting them to take those first steps.”
Janine Burns
Senior Manager, Client Experience
Janine leads Wallara’s Client Experience team with over 18 years of sector expertise and deep knowledge of the NDIS. She works closely with families to make sure support continues smoothly as needs change—ensuring supports run smoothly and always reflect what matters most to you.
“I feel incredibly privileged to lead Wallara’s Client Experience Team. Every day I’m reminded that the work we do has real impact on people’s lives, and that drives me to ensure our services are welcoming, responsive, and genuinely person-centred.”
Florence Hee Keng
Client Experience Officer
Florence keeps things running behind the scenes. She helps with NDIS paperwork, tracks plan dates and ensures all your support information is accurate and up to date.
“I enjoy my role because I get to work closely with families, making sure their supports run smoothly and always reflect what matters most to them.”
Getting started
When you’re ready, you’ll start your Wallara journey with a supportive team you’ve already had the chance to meet during your trials.
You can build new skills, make friends, explore your interests and work towards the goals that matter to you.
Your Support Lead and Core Coach will get to know you, support you along the way and be there to answer any questions.
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Start with a conversation
Tell us about you, what you enjoy and what you’re looking for.
We’ll listen, answer your questions and help you explore what might work for you.
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Meet the people beside you
You’ll meet with the Client Experience Team and, where helpful, people from the areas you’re interested in.
You can ask questions, visit Wallara and get a feel for the people, places and opportunities available.
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Find what works for you
Together, we’ll look at your interests, goals, NDIS funding and the different options available.
We will arrange site visits and trial days before you make the decision about what is right for you
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Get started — and stay connected
When ready you will be onboarded to start your journey learning new skills, making new friends and pursuing your goals with a supportive site team you will have already met during your trials.
The Support Lead and Core coach appointed to you will then be on hand to follow your progress and answer any questions.
Choose your pathway
Find your place.
As your interests and goals change, you can explore different opportunities across Wallara.
You might:
✔ Try the work experience program in Learning & Lifestyle
✔ Explore employment with one of Wallara’s social enterprises
✔ Work across different social enterprises
✔ Explore an Open Employment pathway if it matches your employment goals
✔ Try new Learning & Lifestyle programs as your interests change
✔ Try Short-Term Accommodaation and explore what Supported Independent Living could look like for you
Wallara teams work together to help you explore different opportunities. The people around you can help you work out what comes next.
We're here as things change
A new NDIS plan. A change in funding. A new interest. A question about your support. Or simply wanting to try something different.
The Client Experience Team can help you understand your options, connect with the right people and work out what happens next.
✔ Questions about your support
✔ NDIS plan or funding changes
✔ Exploring something new
✔ Changes to your interests or goals
✔ Connecting with another part of Wallara
Ready when you are
