Your Steps to Support

Wallara’s Client Experience team breaks down the process into 4 simple steps.

You’ll have clear guidance from your first conversation to your first day of support.

Contact the Client Experience Team

We’ll listen to your questions and help you get started.
Meet your Client Experience Team

Meet with the Wallara Intake Coordinator, either in person or online

This is a time to share your goals, learn about your options, and receive clear, personalised advice.
Plan Together

The Intake Coordinator will help you understand how your NDIS plan works and what supports are available to you.

Together, we’ll explore options and match Wallara supports to your interests, goals and everyday life.
Begin your Journey

When you’re ready, you’ll start your Wallara journey with a site team you’ve already had the chance to meet during your trials. They’ll support you to build skills, make friends, explore your interests and work towards the goals that matter to you.

Your pathway might include Learning & Lifestyle, Supported Employment or Supported Accommodation, depending on your goals and the support that’s right for you.

Your Site Lead and Core Coach will get to know you, support you along the way and be there to answer questions as you settle in and explore new opportunities.

Support starts with you

Build skills, explore your interests and try new opportunities.
Your pathway might include Learning & Lifestyle, Supported Employment or exploring living options.
Your goals, interests and choices help shape the support that’s right for you.
Ask questions, meet people and get to know what Wallara has to offer.
Your team will support you along the way as you explore what works for you.