Your Feedback Matters

At Wallara, we understand that listening leads to better services. When you share a positive experience, offer a suggestion or raise a concern, your feedback helps us learn, improve and provide you with better support.

Celebrating something great? We’d love to hear about it. Positive feedback lets us recognise team members, sites or clients who are making a difference and motivates us to keep doing what works.

Have an idea to improve our services? Whether it’s a new program, a better way of doing things or something we’ve missed – we want to hear from you.

If something hasn’t gone well, please let us know. You can make a complaint about

  • A Wallara service
  • A staff member or interaction
  • Something that made you feel unsafe or disrespected
  • Supports that aren’t meeting your needs or expectations

Anyone can raise a complaint including clients, family members, carers, advocates or supporters.

You won’t be treated differently for making a complaint. We treat all feedback seriously, confidentially and with care.

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How to Give Feedback

You can give feedback in any way that works for you.

  • Speak to your support worker, support lead or manager
  • Call Wallara Head Office: 03 9792 2985
  • Senior Manager, Quality and Safeguarding 0458 600 558
  • Email us at [email protected]
  • Post: PO Box 363, Dandenong VIC 3175
  • Use our secure feedback form to submit a compliment, suggestion or complaint – with your name or anonymously.

You can also get independent support from the NDIS Quality and Safeguards Commission, which helps protect the rights of people using NDIS services.

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Online Feedback Form

Submit a Compliment, Suggestion or Complaint

What Happens When You Give Feedback?

  1. We receive your feedback

    Online, in person, by phone or email

  2. We acknowledge it

    You will receive confirmation that your feedback has been received

  3. We listen and may investigate

    We may request to speak with you to understand more

  4. We respond

    We will outline actions or outcomes that have or will take place

  5. We use your feedback to improve

    Your feedback helps us train our team, plan and grow

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Privacy and Support

Your voice matters. When you speak up, Wallara promises to:

  • Respect your privacy / you can remain anonymous
  • All conversations will remain confidential
  • Support you to have someone with you if you want
  • Explain what will happen next
  • Act fairly and respond as quickly as possible
  • Use feedback to improve services and supports
  • You can request Easy Read or translated support
View our Policy's Contact Our Team with Feedback