Committed to Safety, Quality and Transparency
Wallara is dedicated to delivering services that are safe, ethical and aligned with best practice in disability support. Our governance and quality systems ensure we meet or exceed all legal, ethical and operational standards. We believe transparency builds trust with our clients, families, partners and community.
Wallara's Key Policies and Frameworks
Human Rights and Safeguarding Framework
Sets the foundations for rights-based, respectful support across all Wallara services
Client Safety and Wellbeing Policy
Outlines how we protect the health, safety and dignity of every client
Client Privacy and Confidentiality Policy
How we protect personal and sensitive information
Inclusion, Diversity and Choice Policy
How we recognise each clients rights to make decisions and respect and promote equality
Feedback and Complaints Policy
Learn how to raise concerns, give compliments or offer suggestions
Whistleblower Policy and Procedure
Supports safe reporting of misconduct or risks
“I’ve found my place at Wallara. I’ve made mates and I feel proud of what I can do now.”
Compliance and Assurance
All Wallara policies are reviewed regularly by our Quality and Senior Leadership team and approved by the Board of Directors.
Our internal audits, training systems and client feedback processes are key to maintaining compliance and continuous improvement. We’re proudly:
- A registered NDIS provider
- Social Traders-certified
- ISO 9001 (Quality Management Systems) certified
- Compliant with all OH&S requirements
- Aligned with NDIS Practice Standards & Quality Indicators
Want to Raise a Concern or Give Feedback?
We welcome all feedback and take seriously to help us improve – whether it’s a compliment, a suggestion, a concern or a complaint. Your feedback helps us make our services better and safer.
