Janine Burns

Senior Manager, Client Experience

Janine Burns Senior Manager NDIS Client Experience 2

Janine has dedicated nearly 20 years to Wallara,. Beginning as a Disability Support Worker, her hands-on experience laid the foundation for progression into leadership, culminating in her current role as Senior Manager, Client Experience.

Janine oversees Wallara’s Client Experience, NDIS and Support Coordination teams, driving quality outcomes and ensuring alignment between person-centred supports and NDIS-funded services.

Her extensive understanding of the NDIS framework makes her a trusted collaborator across departments, sharing insights, strengthening processes and championing best practice.

Janine’s journey from frontline support to strategic leadership reflects her commitment to empowering individuals and fostering a culture of respect, inclusion and continuous improvement.